Effective Date: January 1, 2025

Prime Epoxy Works, LLC does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or unrelated purposes.
All text messaging originator opt-in data and consent are kept strictly confidential and used solely to support the direct services you have requested.

We collect information necessary to deliver and manage your epoxy flooring services, including:

• Name, phone number, email address, and physical address
• Payment or billing details when you approve a quote or make a purchase
• Opt-in records and timestamps for SMS or email communication consent

We may also collect:

• IP address, browser type, and device information
• Website usage patterns and analytics data
• Cookies and similar tracking technologies

We maintain records of:

• Quotes, service inquiries, and project details
• Appointment times, preferences, and site visit notes
• Service history and feedback

We use collected data to:

• Schedule and manage your epoxy flooring projects
• Provide accurate quotes, invoices, and project updates
• Communicate about appointments, reminders, and rescheduling
• Improve our website and overall customer experience
• Ensure data security and fraud prevention
• Maintain accurate consent records for SMS and email communications

By opting into our text messaging services, you consent to receive updates related to your project or appointment with Prime Epoxy Works, LLC.

• You will only receive messages if you have explicitly opted in.
• We maintain timestamped consent records.
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable U.S. messaging regulations.

• You can opt out at any time by replying “STOP”.
• You will receive a final confirmation message, and all future texts will cease.
• Opt-out requests are processed within 24 hours.

• Message frequency depends on your ongoing projects or scheduled services.
• Messages are limited to project-related updates, scheduling, or support.
• We do not send promotional messages without your explicit consent.

Reply “HELP” for assistance or contact us at:
contact@primeepoxyworks.com
(239) 555-3820 (replace with your correct business number)

Standard message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
Supported carriers include AT&T, Verizon, T-Mobile, and most regional providers.

We do not share any mobile numbers, consent records, or opt-in data with unrelated third parties for marketing purposes.
Limited information may be shared with subcontractors only when necessary to support communication or customer service.
All text messaging data remains protected through strict security measures.

We do not sell or rent your personal information.
We may share information only in the following circumstances:

With trusted third-party vendors who assist us in operations, such as:

• Payment processing and invoicing
• SMS delivery services (only to send messages you’ve consented to receive)
  All providers are contractually required to maintain data confidentiality.

We may disclose data if required by law, court order, or government request, or if necessary to protect our legal rights.

In the event of a merger, acquisition, or sale of assets, your information will remain protected under this Privacy Policy.

All categories above exclude text messaging opt-in data and consent, except where necessary to facilitate SMS delivery.

We implement industry-standard safeguards to protect your personal data, including:

• Encryption of sensitive data in transit and at rest
• Access controls and secure authentication protocols
• Routine system audits and data protection training
• Backup and disaster recovery processes
• Prompt notification in the event of a security breach

While we take reasonable precautions, no digital system is completely secure. We strive to use commercially accepted practices to protect your information.

We use cookies and similar tools to:

• Analyze site traffic and usage patterns
• Store user preferences
• Improve functionality and service delivery
• Measure the effectiveness of marketing and content

You can control or disable cookies via your browser settings. Some website functions may be limited if cookies are disabled.

You have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing emails (via the “unsubscribe” link)
• Opt out of SMS communications by replying “STOP”
• Request details on how we process your data
• Withdraw consent at any time for future communications
• File a complaint with a relevant supervisory authority if your privacy rights are violated

To exercise any of these rights, contact us via the details in Section 10.

Our website may contain links to third-party websites or resources.
We are not responsible for their content or privacy practices.
This Privacy Policy applies only to data collected by Prime Epoxy Works, LLC.

We may update this policy periodically.
The most recent version will always be available on our website with the current effective date.
If major changes occur, we will notify users via email or a website notice.

For questions, requests, or privacy-related inquiries, please contact:

Prime Epoxy Works, LLC
Lee County, Florida
(239) 555-3820 (replace with your correct number)
contact@primeepoxyworks.com
https://primeepoxyworks.com

By using our website and services, you acknowledge and agree to this Privacy Policy.